Refund Policy

Refund Window and Eligibility

You can request a full refund, no questions asked, within 60 days of your first payment. “First payment” means the first completed paid transaction on the account; the window starts from the time that transaction was paid. Eligible requests do not require an explanation of your experience, and using part of a plan’s data is not grounds for denying a request.

VPNZU offers monthly subscriptions and data packages that remain valid until used and never expire. When applying, identify the order you want reviewed. If the account also has an upgrade or other subsequent transactions, list them in the ticket as well to distinguish the first payment from later payments. Monthly subscription data resets each month on the activation date, and the price difference for a mid-cycle upgrade is prorated to the remaining days. These billing records are used to verify the order but do not change the refund commitment for an eligible first payment described above.

Outside the Window and Unusual Transactions

If more than 60 days have passed since the first payment, or the request concerns a transaction other than the first payment, that transaction is not automatically covered by the full-refund commitment described above. You can still explain the specific dispute in a support ticket. VPNZU will review it against the order records, the Terms of Service, and applicable rules, then share the outcome. Submitting a ticket does not mean a refund has been approved.

If a transaction cannot be matched to the requesting account, its payment status cannot yet be verified, or the account may involve a breach of the Terms of Service, the relevant details must first be checked. Account action for a breach and refund eligibility are assessed separately; ordinary use of a route or data already consumed is not, by itself, treated as a breach. Do not submit the same transaction request repeatedly from different accounts, as this may delay verification.

Request Process and Required Information

Sign in to the account used for payment, open Support Tickets, select the issue related to your order, and submit a refund request. Include your account username, the relevant order ID, payment method, and a brief note. No reason is required for a no-questions-asked refund; you can simply write “refund request” and identify the order you want reviewed.

If the order records are not enough to locate the transaction, the support team will ask in the ticket for additional details from the payment record that can help match it. Before sharing materials, hide any sensitive information unrelated to verification, and do not enter your account password in a ticket. After submitting your request, check the same ticket for the review outcome and next steps to avoid inconsistencies from communicating in multiple places.

Refund Method and Processing

Once a refund is approved, it is generally returned through the original payment method. The actual processing time for Alipay and WeChat Pay depends on the relevant payment provider. VPNZU will share the processing status in the ticket but cannot promise a settlement time that the payment provider has not confirmed. If a refund cannot be completed through the original method, the applicant will first be contacted through the ticket to confirm a workable option. You will never be asked to provide your account password.

USDT refunds also require verification of the on-chain address and network information, so the process differs from refunds through Alipay or WeChat Pay. Follow the verification instructions in the support ticket; do not send a receiving address on your own or make an additional transfer. Processing time may depend on on-chain confirmations and transaction handling. Check the ticket and relevant transaction status for the latest progress.

Records and Related Policies

Order, payment, and support-ticket records are used to verify requests and provide outcomes. Once a refund is completed, the service status for the relevant order will be adjusted based on the transaction result. If you have questions about the amount, method, or order ownership, follow up in the original ticket so the same records can be reviewed. Other terms governing account use are set out in the Terms of Service; information handling is described in the Privacy Policy.